Privacy Policy

How Blackpool Surveyors collects, uses and protects your personal information.

Last updated: 1 January 2025

Blackpool Surveyors ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect and use personal information in connection with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Blackpool Surveyors is a RICS regulated surveying practice based in Blackpool, Lancashire. Our registered address is Blackpool, Lancashire, England. As a data controller, we are responsible for deciding how and why personal data is used.

2. What Information We Collect

We may collect the following categories of personal data:

  • Contact information: Name, email address, telephone number, and postal address provided when you submit an enquiry or book a survey
  • Property information: Address of the property to be surveyed, purchase price, and other property details you provide
  • Usage data: Information about how you use our website, including IP address, browser type, pages visited, and time of visit (via cookies and analytics tools)
  • Communications: Records of correspondence between us, including emails and phone calls

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide property surveying services and communicate with you about your survey
  • To respond to enquiries and requests
  • To process payments and maintain business records
  • To improve our website and services through analytics
  • To send you relevant information about our services (where you have consented)
  • To comply with legal obligations and RICS regulatory requirements

4. Legal Basis for Processing

We process personal data on the following legal bases:

  • Contract: Processing necessary to perform the survey contract
  • Legitimate interests: Processing necessary for our legitimate business interests, such as improving services and marketing
  • Legal obligation: Processing required to comply with legal or regulatory obligations
  • Consent: Where you have given your consent, such as subscribing to marketing communications

5. Cookies

Our website uses cookies to improve your experience. We use:

  • Essential cookies: Necessary for the website to function correctly
  • Analytics cookies: To understand how visitors use our website (via Google Analytics and HubSpot)
  • Marketing cookies: To track the effectiveness of our advertising (via HubSpot)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. HubSpot

Our website uses HubSpot for contact form management and customer relationship management. When you submit a form on our website, your data is transmitted to HubSpot servers. HubSpot's privacy policy is available at legal.hubspot.com/privacy-policy.

7. Sharing Your Information

We do not sell your personal data. We may share data with:

  • Service providers who assist with our business operations (such as HubSpot, Google Analytics)
  • RICS and other regulatory bodies where required
  • Legal and financial advisers where necessary
  • Law enforcement agencies where required by law

8. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law or regulation. Survey reports and associated client records are typically retained for 6 years for professional indemnity purposes.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data (in certain circumstances)
  • Object to the processing of your data
  • Restrict the processing of your data
  • Data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Blackpool Surveyors
Blackpool, Lancashire
Email: info@blackpoolsurveyors.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. Any material changes will be notified on our website. This policy was last updated on 1 January 2025.